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Our Proactive Partnership

Maximize OEE and Reduce TCO.
Secure your operational stability and futureproof your investment with a data-driven Lifecycle Service partnership—available globally, 24/7.

Get a Tailored Service Agreement

Our approach / philosophy

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Customer Centric Service

Our approach starts with you. We focus on delivering tailored lifecycle services that address your unique production challenges and goals.

By prioritizing Overall Equipment Effectiveness (OEE) and Total Cost of Ownership (TCO), we ensure every solution adds measurable value to your operations.

Lifecycle Management

Our lifecycle service portfolio is designed to keep your production lines running at peak efficiency while preparing them for tomorrow’s challenges.

By combining operational stability, reliable performance, and data-driven insights, we help you minimize downtime, optimize processes, and extend the life of your equipment.

Future Proofing

We believe service is more than a transaction—it’s a commitment. Our long-term partnership approach ensures your investment continues to deliver value year after year.

By working closely with you, we provide strategic guidance, proactive support, and solutions that evolve with your business needs.

proactive lifecycle service

for ice cream equipment

predictive maintenance

for ice cream lines

global 24/7 partner

of ice cream machinery service

data-driven reliability

optimize Overall Equipment Effectiveness (OEE)

Our Proactive Service & Partnership Pillars

The Real Partnership For Performance:

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Operational Continuity

24/7 global support and remote access keep your production running without interruptions.

Our team provides scheduled inspections, overhauls, and access to recommended spare parts.

Training through Gram Equipment Academy ensures your operators are always prepared.

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Reliable performance

Integrated solutions powered by AI and machine learning connect every stage of your ice cream production process.

Condition analysis, audits, and predictive maintenance help you maximize Overall Equipment Effectiveness and reduce downtime.

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Future-Proofing

Stay ahead with proactive upgrades, sustainability recommendations, and refurbishment options.

Our approach minimizes obsolescence and ensures your equipment meets tomorrow’s standards while reducing energy consumption and waste.

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"We have worked for years with the same Sales Manager and Project Manager from Gram Equipment, building a growing list of shared learnings. These learnings guide every new project, helping us improve results each time."

Ignace Gruwier , The Operations Director at YSCO
Gram Equipment Customer
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Gram Equipment's Academy

End-to-end solutions for every production stage.

AI-powered efficiency and sustainable technology.

Expert support, training, and active upgrades.

Expertise in every frozen detail

Discover our solutions, services, and support for ice cream productiondesigned for efficiency, innovation, and sustainability.

What makes your equipment unique?
How do you support customers on-site?
What is the interactive learning academy?
How do upgrades and AI integration work?
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Gram Equipment @ SMART Solutions

Full-line solutions for every production step

AI-powered efficiency and cost savings

Sustainable technology, proven global support

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Insights & News

Get the fresh frozen news from the industry

Explore the latest trends, technology, and updates shaping the future of ice cream production with Gram Equipment.

See All Insights